Terms and conditions

Terms and conditions

Terms and conditions

The perishable commodities displayed on the site and the actual product delivered will be similar and may not be exact replicas, as these items are handmade and can vary. However, in all such cases, the quantity specified in the order will be provided as desired.
For perishable or non-perishable commodities, a respective brand owner will be responsible for the quality of the product. In such cases, you can lodge complain on them through us.
If ordered flower/cake/soft toys/sweets/chocolate or any other branded non-perishable item are not available in the respective city or town. We shall deliver alternate flower/cake/chocolate/soft toys/sweets or any branded non-perishable item of a desired quantity and an equal or greater than order value.
Our normal delivery hours are 10 am-7 pm. For Dehradun same-day delivery in normal hours. We need an order by 5 pm.
For other cities, we accept order until 3 pm for same-day delivery. Please contact our executive if you want to place an order for the same day delivery after 3 pm.
For Midnight delivery, we accept order until 2 pm. This facility is available for selected cities only.
For the Remote area or small towns, we need order 2 days in advance before delivery. 
* Children
We only sell items to adults (i.e. those aged 18 or above), if you are under 18, you can use this website only with the involvement of parents or guardians    
DELIVERY ON THE REALIZATION OF PAYMENT
Facility of cash payment is available at Dehradun city only
If you live in a remote place and desire delivery at your place. You may have to pay some additional delivery charges depending upon your location.
Our company is a thorough professional and believes in the complete satisfaction and pleasure of a valued customer. We leave no stone unturned to ensure that your gift reaches on time. But we cannot guarantee the delivery on a specified time because of the logistics involved and any other unavoidable circumstances. You can still request a specific time of delivery.
Order placed for cake will not be possible early in the morning at all. The cakes have to be procured fresh from the bakery and delivered.
REFUND POLICY
If we cannot deliver your order, then complete refund will we make a complete refund.
Request for cancellation of the confirmed order can be made up to 4 days before the delivery date. For cancellation of order; that has been placed using a debit card or ATM card /credit card or net banking 10% of the order value shall be deducted towards bank charges
If the shipping address is incorrect, and the recipient is also unreachable on the phone or recipient not accepting the delivery ordered by you (when delivery attempt made). Then in such a case; the order will be assumed as executed no refund will be made

Please note. Don't place an order for hotel and hospital. On your request, we can attempt but we don't guarantee if our vendor makes an attempt for delivery of a gift if not successful. The delivery will be considered as executed and therefore no refund will be done 

Refund request and claim
If your order was unsatisfactory, you may request by submitting a claim within two business days after the delivery date. Kindly send a digital picture of the delivered product if you need a refund. 

We shall cancel an order with mail subject "cancellation request" and send it to .info@jasmineflowers.in. mail shall contain
We can do cancellation of order 4 days before delivery. No cancellation of the order of international delivery is possible.
No reschedule date of order is possible. Within the 24-hour before date of delivery  
cancellation reason
refund account details
The management of our company will be the chief authority regarding refund. Its decision will be final and binding on all such order.
If you are not pleased with the quality of our product, we will either replace the product with another product of equal value or provide you a full refund. The only condition being that the complaint about the substandard quality should be authentic and not fabricated. Our personnel will ensure the authenticity of your statement.